How public procurement can focus on the customer

While many point to technology as a panacea to public procurement’s seemingly turgid processes there are other, simple ways to improve the internal customer experience writes Jonathan Dutton for GOVT NEWS. In our home, the iPad lives by the sofa in front of the TV. Our family often flop down, grab the iPad and click away with impunity. With our Amazon account we can even order with just one click. It’s an easy, seamless and satisfying customer experience – unlike procurement, much of the time. The procurement department’s internal customers or stakeholders do not have one-click ordering. Traditionally, they have forms to fill out, requisitions to fulfill, specs to write and business cases to

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